What I have learned about people and organizations...so far.

Tuesday, November 24, 2020

People Need Patience

 Patience 


The other day I was late to an appointment and was waiting for a one-person-bathroom to come available.  I could hear the toilet paper roll dispensing, the toilet seat closing, the toilet flushing, the sink running and the hand towels dispensing.  But all of this was taking inordinately too long.  I was furious at the insensitivity of the person behind the bathroom door.  Well, furious until the door slowly opened and out shuffled a shriveled up old tinny handicapped woman apologizing profusely for taking so long.  I felt really small.   
 
Because “patience is a virtue,” I am facing my shortcomings and diligently practicing being patient.  If you suffer from this as well, all I can suggest is that you face your impatience, refresh your commitment to act with class, and redouble your effort to act patiently.  One practical suggestion: allow adequate time for what you need to do, because if you are pressed-for-time, impatience is just around the corner.

 

"Adopt the pace of nature: her secret is patience."  Ralph Waldo Emerson

 

Wednesday, November 18, 2020

Affirm Those Closest To You

 Endear Yourself to Your Spouse


I like small decorative hinged boxes.  One such box is open and has cards and notes from my wife to me.  It is in constant view of my desk.  I place each new card in front of the last.  As I look at it now I see the words, “When I think of you…” 
 
There is nothing more personal that we can do for our most important partner in life then to affirm them in writing.  It is really simple to do.  If they take their lunch to work, have you ever slipped in a warm note to surprise them later?  A card on their pillow is a great way to end their day.  Also, a note in a suitcase will encourage them when they travel. 

Children Love It

Children love to receive handwritten communication as well.  I remember a time when I was separated from my kids and I would write them cards telling them that I was thinking about them.  There were also occasions when I praised them for a particular character quality or acknowledged a special accomplishment. The handwritten note increased the impact of my affirmation.

Handwritten communication is a powerful tool.  It is:

  1. Personal.  It is direct, requires no intervention of another, and separates you out from all others.
  2. Purposeful.  There is nothing ambiguous about a written note.  It is totally intentional.  The person delivering the message is “all in” concerning the relationship.
  3. Perpetual.  Personal written communication lives on long after it is delivered. It stays fresh, you can reread it, relive it and it is never lost.

Who can you reach out to today with a handwritten greeting, comment or encouragement?  My suggestion is that you start with family, then friends and finally coworkers.  Your affirmation will blow them away!

 

"Letters are among the most significant memorial a person can leave behind them."  Johann Wolfgang von 

 

Wednesday, November 11, 2020

Say "Thank You" in Writing

 An Affirming Boss


Affirming people through thoughtful handwritten communication is such a powerful and effective tool for relating to one another.  I once had a boss who kept a stack of note cards in his desk and regularly wrote notes to thank his employees.  The one I received motivated me to do the same for those who reported to me.  The impact was huge.  It was far greater than if I had sent them an email with the same words. 

 

"Make it a habit to tell people thank you. To express your appreciation, sincerely and without the expectation of anything in return." Ralph Marston

 

Wednesday, November 4, 2020

The Power of the Pen

 Something Really Unexpected


I recently had a wonderful experience with the power of a handwritten note.  Recently I had to have eye surgery.  While in many ways it was routine, I was a bit freaked out as it was “eye” surgery.  I took great pains to select a competent surgeon.  I primarily used internet resources to gain a sense of his competence.  Well, the day came, and thankfully everything went well.  Now my vision is significantly improved.
 
Several weeks later a small envelope appeared in our mailbox with the surgeons return address on it.  I assumed it was the bill, but when I opened it my jaw dropped.  It was a handwritten note thanking me for choosing him as my doctor.  I was dumbfounded.  If your experience with medicine has been anything like mine, communication from a doctor or hospital is usually “you still owe us money.” (That came later.) Not once, in my life have I received a personal note from a doctor.  His handwritten note had a huge impact.  Now, even more, I will recommend him to anyone I know who has an eye issue.

Not a text, not an email but an old fashioned handwritten note.  Journalist and humorist Willie Geist once wrote, "I'm pretty sure people are going to start writing letters again once the email fad passes."  We know now that that didn’t happen; in-fact the email gave way to the text.  If you want to communicate with impact, try writing a handwritten note and see if you don’t become a believer.