Do You Want to Become an Accomplished Listener?
Review:
1. It’s not about you! Put your agenda aside.
2. Come to the conversation intending to give - not to get.
3. Hear not just words but listen to the total message.
4. Give your undivided attention.
5. Look at the speaker directly.
6. “Listen” to their body language.
7. Show your attention by using your own body language. Sparingly nod, smile or use verbal comments like “yes” and “uh huh.”
8. Draw out the speaker by asking clarifying questions “What do you mean when you say…”?
9. Reflect on what has been said by briefly summarizing. “What I’m hearing is…” and “Sounds like you are saying…”
10. Withhold judgment or opinion. (To be continued.)
