Leaders Establish the Organizational Culture

Like a parent, great leaders lead by example and establish the organization’s culture. This includes standards for treating coworkers, appropriate language, elimination of gossip, putting internal and external customers first, a servant mentality, and appropriate attitudes. Dee Hock, Founder of Visa believes that if the leader does not get it right, no one else on their team will either. Says Hock, “If you seek to lead, invest at least 50% of your time in leading yourself—your own purpose, ethics, principles, motivation, and conduct.”