Peace
Rudy Giuliani in his book “Leadership” describes how he had to stay calm in the face of fear on September 11, 2001 . Because others were watching him and gauging their emotions on what they saw in him, his projecting peace was critical to thousands of other New Yorkers.
While we may not have as large an audience, our visible irritability does affect those in our corner of the marketplace and every place. Every day we face numerous opportunities to loose our peace. When we do, for the sake of others, it is critical that we adopt a poker face and avoid dumping our problem on others like a cooler filled with Gatorade. There really is peace in learning to control our emotions, dealing with what we can deal with and forgetting the rest.
