Use the Right Method of Communication
Should what you have to say be delivered in person or through a letter, memo or email?
It is best to communicate in-person when you are trying to persuade, when you want an immediate indication of response, when you are praising performance or when dealing with a matter of discipline.
It is best to communicate in writing when you have a complicated matter to present, when the audience will need time for evaluation, when you are setting policy, or when an in-person meeting is impossible.
No matter if we have an audience of one or thousands, whether our communication is spoken or written, take care in how you communicate so our message is received. It is critical to know the audience, balance what we have to say with what they want to hear, use simple language and use the right method of communication. Doing so will help achieve our desired result: Message Received and Understood.
Should what you have to say be delivered in person or through a letter, memo or email?
It is best to communicate in-person when you are trying to persuade, when you want an immediate indication of response, when you are praising performance or when dealing with a matter of discipline.
It is best to communicate in writing when you have a complicated matter to present, when the audience will need time for evaluation, when you are setting policy, or when an in-person meeting is impossible.
No matter if we have an audience of one or thousands, whether our communication is spoken or written, take care in how you communicate so our message is received. It is critical to know the audience, balance what we have to say with what they want to hear, use simple language and use the right method of communication. Doing so will help achieve our desired result: Message Received and Understood.
"People will appreciate your thoughtful means of communication, and will be more likely to respond positively to you." Alison Doyle
