Something Really Unexpected
I recently had a wonderful experience with the power of a handwritten note. Recently I had to have eye surgery. While in many ways it was routine, I was a bit freaked out as it was “eye” surgery. I took great pains to select a competent surgeon. I primarily used internet resources to gain a sense of his competence. Well, the day came, and thankfully everything went well. Now my vision is significantly improved.
Several weeks later a small envelope appeared in our mailbox with the surgeons return address on it. I assumed it was the bill, but when I opened it my jaw dropped. It was a handwritten note thanking me for choosing him as my doctor. I was dumbfounded. If your experience with medicine has been anything like mine, communication from a doctor or hospital is usually “you still owe us money.” (That came later.) Not once, in my life have I received a personal note from a doctor. His handwritten note had a huge impact. Now, even more, I will recommend him to anyone I know who has an eye issue.
I recently had a wonderful experience with the power of a handwritten note. Recently I had to have eye surgery. While in many ways it was routine, I was a bit freaked out as it was “eye” surgery. I took great pains to select a competent surgeon. I primarily used internet resources to gain a sense of his competence. Well, the day came, and thankfully everything went well. Now my vision is significantly improved.
Several weeks later a small envelope appeared in our mailbox with the surgeons return address on it. I assumed it was the bill, but when I opened it my jaw dropped. It was a handwritten note thanking me for choosing him as my doctor. I was dumbfounded. If your experience with medicine has been anything like mine, communication from a doctor or hospital is usually “you still owe us money.” (That came later.) Not once, in my life have I received a personal note from a doctor. His handwritten note had a huge impact. Now, even more, I will recommend him to anyone I know who has an eye issue.
