I make mistakes; how about you? Sometimes I don’t recognize my mistakes and I need someone to help me see them. As fallible souls we need correction in our lives. Good leadership will do this for us. However, good leaders must correct immediately so that accumulated frustration doesn’t push them to condemn someone. Condemnation can be very damaging and is difficult to repair.
Compliments are needed too. Some studies recommend a 10 – 1 ratio of complements to correction. If someone possessed a good quality, tell them. If someone does a good job, tell them. You can tell them and make it even more special with a hand written note. If you have ever received one you know that this is a powerful way to affirm someone.
(To be continued.)
