What I have learned about people and organizations...so far.

Tuesday, July 19, 2011

Give it a name

4.  Give it a name 
How do you think what you did effected the other person?  You need to go into the conversation with an understanding of how they probably feel.  Be sure to also ask them to clarify their perspective in case you may have overlooked something.  By giving it a name you speak specifically and directly to the damage you caused them. 
(To be continued.)