What I have learned about people and organizations...so far.

Tuesday, August 30, 2011

What’s the Big Deal?

What’s the Big Deal?

Not apologizing, beyond lacking integrity, can cause you big problems and create strife within your organization.  The big deal is that if you don’t apologize you run the risk of loosing the relationship. Also, by not apologizing you run the risk of creating an enemy who will likely undercut you at every turn.  In addition, if you do not apologize correctly you run the risk of starting an argument and digging an even bigger hole for yourself.  So take the baby steps seriously…they are important.

While “Love means never having to say you are sorry” is a sorry concept, living does offer numerous opportunities for us to correct our blunders.  Oh, I just remembered, I did something to someone that I need to apologize for.   I’ve got to go.  How about you? 


Thursday, August 25, 2011

Move on

15.  Move on 
Now it’s time to move forward.  Avoid the human tendency to play things over in your head again and again.  Don’t beat yourself up.  It’s over.  Now act like it. 
(To be continued.)

Tuesday, August 23, 2011

What can I do?

14.  What can I do?   
Here’s an old fashioned concept: Restitution.  Ask them what you can do to make it up to them.  If restitution is appropriate do more then they ask or expect.  Restitution will make your apology even more genuine. 
(To be continued.)