Is this a good time?

11.  Is this a good time?

Submit your request to speak to the one you have wronged.  Give them the right to schedule another time.  This conversation needs to be on their terms and within their comfort level. 
(To be continued.)

Rehearse it

10.  Rehearse it

Briefly rehearse what you want to say.  Writing it down can help order your thoughts and communicate clearly to the one you have harmed. 
(To be continued.)

No excuses

9.  No excuses

Remember the comic Flip Wilson and his famous line “The devil made me do it”.  Unfortunately, Flip was wrong.  The only thing we can truly control is ourselves.  When apologizing make no excuses.   
(To be continued.)