What I have learned about people and organizations...so far.

Thursday, August 25, 2011

Move on

15.  Move on 
Now it’s time to move forward.  Avoid the human tendency to play things over in your head again and again.  Don’t beat yourself up.  It’s over.  Now act like it. 
(To be continued.)

Tuesday, August 23, 2011

What can I do?

14.  What can I do?   
Here’s an old fashioned concept: Restitution.  Ask them what you can do to make it up to them.  If restitution is appropriate do more then they ask or expect.  Restitution will make your apology even more genuine. 
(To be continued.)

Thursday, August 18, 2011

Give them room

13.  Give them room
What if they can’t accept your apology?  Accept them where they are and give them time.  Ask if perhaps you could get together at a later date.  Remember that even if you do your best you cannot control their response.
(To be continued.)