What I have learned about people and organizations...so far.

Tuesday, April 5, 2011

Ask clarifying questions.

Do You Want to Become an Accomplished Listener?
8. Draw out the speaker by asking clarifying questions “What do you mean when you say…”?  (To be continued.)

Monday, April 4, 2011

Show your attention ...

Do You Want to Become an Accomplished Listener?
7. Show your attention by using your own body language. Sparingly nod, smile or use verbal comments like “yes” and “uh huh.” (To be continued.)

Thursday, March 31, 2011

Body language.

Do You Want to Become an Accomplished Listener?
6. “Listen” to their body language. (To be continued.)